Seasonal Client Service Concierge (In-Person)

H&R Block, Inc.; Opelousas (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Louisiana is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and connect clients with the right tax professional.

You will check-in and organize documents, and maintain a tidy office to support a smooth client experience. The role is in-person, requires confidentiality, and offers training with potential growth into tax support or office leadership, especially during tax season with evenings and weekends

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Greet clients

Phone handling

Scheduling

Check-in intake

Office organization

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Louisiana is seeking a seasonal Client Service Professional / Receptionist to greet clients, answer calls, schedule appointments, and connect clients with the right tax professional.

You will check-in and organize documents, and maintain a tidy office to support a smooth client experience. The role is in-person, requires confidentiality, and offers training with potential growth into tax support or office leadership, especially during tax season with evenings and weekends