Seasonal Client Concierge & Receptionist (Evenings)

H&R Block, Inc.; Johnsville (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, intake, and collaboration with tax professionals to ensure a smooth client experience.

Ideal candidates have strong communication, multitasking abilities, and availability for evenings and weekends during tax season. Training is provided to help grow into tax preparation or leadership roles within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Strong organizational skills with attention to detail.
• Familiarity with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the office face.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Document scanning

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and manage front-desk operations. This in-person role supports scheduling, intake, and collaboration with tax professionals to ensure a smooth client experience.

Ideal candidates have strong communication, multitasking abilities, and availability for evenings and weekends during tax season. Training is provided to help grow into tax preparation or leadership roles within the office.