Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Lowell (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) Plan

Associate discount

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person at our office. You will support daily office operations and collaborate with tax professionals, with training provided to advance into tax preparation or leadership roles.

Evening and weekend availability during tax season is required. This in-person role emphasizes professional client service, confidentiality, and teamwork within a busy tax environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities during the day.

Responsibilities

• Greet clients and establish a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake with document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client focus

Communication

Multitasking

Organizational skills

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person at our office. You will support daily office operations and collaborate with tax professionals, with training provided to advance into tax preparation or leadership roles.

Evening and weekend availability during tax season is required. This in-person role emphasizes professional client service, confidentiality, and teamwork within a busy tax environment.