Seasonal Client Concierge & Front Desk Associate

H&R Block, Inc.; White Hall (VA); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Virginia is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. This in-person role is the face of the office and offers training to grow into tax preparation or leadership paths.

The ideal candidate will have experience in fast-paced client service, strong communication, and the ability to multitask while maintaining confidentiality of client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities.
• Organisational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organising documents.
• Maintain office organisation and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Detail orientation

MS Office

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Virginia is seeking a seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. This in-person role is the face of the office and offers training to grow into tax preparation or leadership paths.

The ideal candidate will have experience in fast-paced client service, strong communication, and the ability to multitask while maintaining confidentiality of client information.