Seasonal Client Concierge & Receptionist

H&R Block, Inc.; New Hope (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block, Inc. in New Hope, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role manages client scheduling and supports daily office operations alongside tax professionals.

You will greet clients, handle calls, check‑in processes, and maintain a tidy, organized office while collaborating with the team to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team members and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in New Hope, MN is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. This in-person role manages client scheduling and supports daily office operations alongside tax professionals.

You will greet clients, handle calls, check‑in processes, and maintain a tidy, organized office while collaborating with the team to ensure a smooth client experience. Evening and weekend availability during tax season is required.