Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Apple Valley (MN); On-site; USD 16,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Minnesota to welcome clients, manage scheduling, and support daily office operations.

This in-person role collaborates with tax professionals to ensure a smooth client experience and can serve as a stepping stone into tax preparation or office leadership. The position requires a friendly, professional demeanor, strong organizational skills, and the ability to multitask during tax season, including evenings and

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Scheduling

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Minnesota to welcome clients, manage scheduling, and support daily office operations.

This in-person role collaborates with tax professionals to ensure a smooth client experience and can serve as a stepping stone into tax preparation or office leadership. The position requires a friendly, professional demeanor, strong organizational skills, and the ability to multitask during tax season, including evenings and