In-Person Client Concierge & Front Desk Pro

H&R Block; New Hope (MN); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block in New Hope, Minnesota, is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person during tax season.

This in-person role offers training and a pathway into tax preparation or office leadership, with evenings and weekend shifts common during peak season. You will handle confidential information with care.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain organized, clean office to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in New Hope, Minnesota, is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person during tax season.

This in-person role offers training and a pathway into tax preparation or office leadership, with evenings and weekend shifts common during peak season. You will handle confidential information with care.