Seasonal Client Concierge & Receptionist

H&R Block, Inc.; East Longmeadow (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in a busy in-person office.

You will manage scheduling, support daily operations, and collaborate with tax professionals to connect clients with the right expert. The role emphasizes confidentiality, multitasking, and a professional demeanor, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Customer service

Multitasking

Organization

Computers

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in a busy in-person office.

You will manage scheduling, support daily operations, and collaborate with tax professionals to connect clients with the right expert. The role emphasizes confidentiality, multitasking, and a professional demeanor, with availability to work evenings and weekends during tax season.