Client Service Concierge Receptionist - Tax Season

H&R Block, Inc.; Milford Charter Township (MI); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Michigan seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-ins, and support daily operations with tax professionals, in person and on-site. In this role, you’ll answer phones, schedule appointments, match clients with the right tax expert, handle confidential documents, keep the office organized, and contribute to a professional client experience during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal skills

Multitasking

Organization

Tech tools

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Michigan seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-ins, and support daily operations with tax professionals, in person and on-site. In this role, you’ll answer phones, schedule appointments, match clients with the right tax expert, handle confidential documents, keep the office organized, and contribute to a professional client experience during tax season.