Client Service Concierge | Tax Office Receptionist

H&R Block, Inc.; East Tawas (MI); Presencial; USD 17.000 - 25.000; Tempo integral

Resumo da vaga

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients and manage the front desk.

You will schedule appointments, answer calls, and guide clients to the appropriate tax professional while maintaining a professional office environment. This in-person role emphasizes strong interpersonal skills and teamwork, with responsibilities spanning check-in, document handling, and supporting daily operations.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Customer service

Communication

Multitasking

Organizational skills

Technical aptitude

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Teams

Scheduling systems

Descrição da vaga

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Michigan to greet clients and manage the front desk.

You will schedule appointments, answer calls, and guide clients to the appropriate tax professional while maintaining a professional office environment. This in-person role emphasizes strong interpersonal skills and teamwork, with responsibilities spanning check-in, document handling, and supporting daily operations.