Seasonal Client Services Concierge

H&R Block, Inc.; Fenton (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist in Michigan. You will welcome clients, route them to the right tax professional, and schedule appointments while ensuring high service standards in person, by phone, or virtually.

You will work in a bustling, friendly environment, support office organization, and perform other duties as assigned to help clients feel confident and cared for during tax season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist in Michigan. You will welcome clients, route them to the right tax professional, and schedule appointments while ensuring high service standards in person, by phone, or virtually.

You will work in a bustling, friendly environment, support office organization, and perform other duties as assigned to help clients feel confident and cared for during tax season.