Seasonal Client Experience Concierge

H&R Block, Inc.; Whitehall Township (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist. This in-person role greets clients, manages appointments, and supports daily office operations alongside tax professionals.

You will handle check-ins, document intake, and maintain a clean, professional office environment. The ideal candidate communicates well, multitasks effectively, and is available evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and communication skills with teamwork and client service.
• Ability to multitask with competing priorities.
• Strong organization and attention to detail.
• Proficient with basic computer programs and scheduling tools.
• Available evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

MS Office / Teams

Evenings & weekends

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Office

Teams

Job description

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist. This in-person role greets clients, manages appointments, and supports daily office operations alongside tax professionals.

You will handle check-ins, document intake, and maintain a clean, professional office environment. The ideal candidate communicates well, multitasks effectively, and is available evenings and weekends during tax season.