Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; West Hartford (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will greet clients, schedule appointments, and help connect clients with the right tax professionals during tax season.

This role emphasizes strong customer service, organization, and teamwork in a fast-paced environment, with evenings/weekends required during peak season. On-site, in-office presence is essential.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Professional communication

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person and support daily office operations. You will greet clients, schedule appointments, and help connect clients with the right tax professionals during tax season.

This role emphasizes strong customer service, organization, and teamwork in a fast-paced environment, with evenings/weekends required during peak season. On-site, in-office presence is essential.