Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; New York (NY); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional, assist with check-in, and uphold a welcoming, organized office environment.

The role emphasizes confidentiality and collaboration with the tax team, with opportunities to advance into tax preparation or leadership as you gain experience during tax season.

Qualifications

• Experience in a fast-paced client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Basic computer skills

Phone handling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will pair clients with the right tax professional, assist with check-in, and uphold a welcoming, organized office environment.

The role emphasizes confidentiality and collaboration with the tax team, with opportunities to advance into tax preparation or leadership as you gain experience during tax season.