Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Dickson (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership.

As the face of the office, you will handle client check-in, assist tax professionals, and maintain a tidy, welcoming environment. Evening and weekend availability during tax season is required; prior hospitality or call-center experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED or equivalent.
• Previous hospitality, call center, customer service or medical industries experience.
• Previous receptionist, front desk, or administrative support role.
• Experience working in a tax office, CPA firm, or financial services environment.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication

Office software

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership.

As the face of the office, you will handle client check-in, assist tax professionals, and maintain a tidy, welcoming environment. Evening and weekend availability during tax season is required; prior hospitality or call-center experience is a plus.