Seasonal Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Boca Raton (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Boca Raton, FL is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. You will support daily office operations and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is expected, with entry to tax prep or leadership paths possible.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Organization

Computer basics

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Boca Raton, FL is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling. You will support daily office operations and coordinate with tax professionals to ensure a smooth client experience.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is expected, with entry to tax prep or leadership paths possible.