Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Delray Beach (FL); Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for our Boca Raton location. You will greet clients, manage check-in, answer calls, and schedule appointments, serving as the friendly first point of contact for clients during tax season.

This in-person role requires excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced office. Evening and weekend availability is expected to support busy tax periods and team

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with keen attention to detail.
• Comfort using basic computer programs and digital tools like scheduling systems.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Interpersonal skills

Communication

Multitasking

Customer service

Office software

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for our Boca Raton location. You will greet clients, manage check-in, answer calls, and schedule appointments, serving as the friendly first point of contact for clients during tax season.

This in-person role requires excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced office. Evening and weekend availability is expected to support busy tax periods and team