Seasonal Client Concierge – Tax Office Front Desk

H&R Block, Inc.; Fort Lauderdale (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Fort Lauderdale, FL, is seeking a seasonal Client Service Professional / Receptionist for an in-person role. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

With training, this position can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you will handle confidential information with care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and pair clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Tech literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Fort Lauderdale, FL, is seeking a seasonal Client Service Professional / Receptionist for an in-person role. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

With training, this position can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and you will handle confidential information with care.