Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Winter Haven (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling in a busy tax office in Florida. This in-person role serves as the frontline for a team of tax professionals.

Training provided; opportunities to advance into tax preparation or office leadership. Availability evenings and weekends during tax season is required; you'll join a supportive, client-focused culture with emphasis on discretion and teamwork.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling in a busy tax office in Florida. This in-person role serves as the frontline for a team of tax professionals.

Training provided; opportunities to advance into tax preparation or office leadership. Availability evenings and weekends during tax season is required; you'll join a supportive, client-focused culture with emphasis on discretion and teamwork.