Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block in Washington, DC is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate scheduling with tax professionals. This in-person role supports daily office operations and can be a stepping stone into tax preparation or leadership.

You will greet clients, handle calls, scan and organize documents, keep the office organized, and collaborate with the team while maintaining confidentiality of sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multi-tasking

Attention to detail

Communication

Team collaboration

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Washington, DC is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate scheduling with tax professionals. This in-person role supports daily office operations and can be a stepping stone into tax preparation or leadership.

You will greet clients, handle calls, scan and organize documents, keep the office organized, and collaborate with the team while maintaining confidentiality of sensitive information.