Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Lacey (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Washington state is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person, with availability for evenings and weekends during tax season.

You will schedule appointments, match clients with the right tax professional, and help maintain a professional, organized office while handling confidential information with discretion and care, collaborating with a team of tax professionals.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with their needs to the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Washington state is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person, with availability for evenings and weekends during tax season.

You will schedule appointments, match clients with the right tax professional, and help maintain a professional, organized office while handling confidential information with discretion and care, collaborating with a team of tax professionals.