Seasonal Client Concierge & Front Desk Scheduler

H&R Block, Inc.; Des Moines (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block in Washington is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily operations, helps maintain a polished client experience, and offers a path toward tax preparation or office leadership with training and team collaboration during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment
• Strong interpersonal and communication skills to serve clients professionally
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and scheduling systems

Responsibilities

• Greet clients warmly and create a welcoming first impression
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Interpersonal skills

Team collaboration

Multitasking

Detail oriented

MS Office/Teams

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Washington is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily operations, helps maintain a polished client experience, and offers a path toward tax preparation or office leadership with training and team collaboration during tax season.