Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Federal Way (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block in Washington state is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage check-in, schedule appointments, and help match clients with the right tax professional while maintaining a welcoming environment.

The role emphasizes confidentiality, teamwork with tax professionals, and the ability to multitask during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs such as Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Attention to detail

Organization

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Washington state is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage check-in, schedule appointments, and help match clients with the right tax professional while maintaining a welcoming environment.

The role emphasizes confidentiality, teamwork with tax professionals, and the ability to multitask during tax season.