Seasonal Front Desk Specialist – Client Service

H&R Block, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 37,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Washington DC. You will greet clients, manage check-in, answer calls, and help schedule appointments with tax professionals.

This in-person role emphasizes strong client service and teamwork in a busy office during tax season. The position requires staying organized, communicating clearly, and handling sensitive information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the office face.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Office coordination

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Washington DC. You will greet clients, manage check-in, answer calls, and help schedule appointments with tax professionals.

This in-person role emphasizes strong client service and teamwork in a busy office during tax season. The position requires staying organized, communicating clearly, and handling sensitive information with discretion.