Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Lake Stevens (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in our Washington state office. This in-person role includes scheduling, intake, and coordinating with tax professionals to ensure a smooth client experience.

You'll join a supportive team, receive training, and have a clear path into tax preparation or office leadership. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in our Washington state office. This in-person role includes scheduling, intake, and coordinating with tax professionals to ensure a smooth client experience.

You'll join a supportive team, receive training, and have a clear path into tax preparation or office leadership. Availability for evenings and weekends during tax season is required.