Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Federal Way (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in a Washington office. This in-person role serves as the welcoming face for clients, manages scheduling, and supports daily office operations alongside tax professionals.

The position emphasizes strong customer service, multitasking, and discretion with confidential information. Evening and weekend availability during tax season is expected to ensure smooth client flow and accurate processing.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office tasks.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including scanning and organizing documents.
• Maintain orderly office to support a smooth client experience.
• Collaborate with tax pros and team to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in a Washington office. This in-person role serves as the welcoming face for clients, manages scheduling, and supports daily office operations alongside tax professionals.

The position emphasizes strong customer service, multitasking, and discretion with confidential information. Evening and weekend availability during tax season is expected to ensure smooth client flow and accurate processing.