Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Airway Heights (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Washington for in-person duties.

You will greet clients, schedule appointments, and route them to the appropriate tax professional, while keeping the office organized and compliant with privacy standards. This role includes training and clear paths to growth within tax preparation or office leadership, with evening and weekend availability during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Washington for in-person duties.

You will greet clients, schedule appointments, and route them to the appropriate tax professional, while keeping the office organized and compliant with privacy standards. This role includes training and clear paths to growth within tax preparation or office leadership, with evening and weekend availability during tax season.