Seasonal Client Concierge — Front Desk & Scheduling

H&R Block, Inc.; Town of River Falls (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support tax professionals while ensuring a professional, confidential environment.

The role is in-person, with evenings and weekend shifts during tax season. This position offers training and growth potential within a collaborative, client-focused team and daily operational support across the office.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and establish a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to support daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Scheduling

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support tax professionals while ensuring a professional, confidential environment.

The role is in-person, with evenings and weekend shifts during tax season. This position offers training and growth potential within a collaborative, client-focused team and daily operational support across the office.