Seasonal Client Concierge & Front Desk Host

H&R Block, Inc.; Westover (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, and schedule appointments, coordinating with tax professionals to match client needs in a fast-paced, in-person setting. This role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership roles during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings and weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, and schedule appointments, coordinating with tax professionals to match client needs in a fast-paced, in-person setting. This role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or leadership roles during tax season.