Seasonal Client Concierge — Front Desk & Scheduling

H&R Block, Inc.; Randleman (NC); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in person. You will greet customers, answer calls, schedule appointments, and match clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and organized client check-in of documents, with opportunities to grow into tax preparation or office leadership as you gain training.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication

Team collaboration

Multitasking

Attention to detail

Office software proficiency

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients and support daily office operations in person. You will greet customers, answer calls, schedule appointments, and match clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and organized client check-in of documents, with opportunities to grow into tax preparation or office leadership as you gain training.