Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Erie (Erie County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and handle scheduling, check-in, and daily operations in Erie, PA.

This in-person role supports tax professionals and offers a path into tax preparation or office leadership with evening and weekend availability during tax season. Join a collaborative team focused on client care and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in a busy office.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document scanning and organization.
• Maintain clean, organized office for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma

Tools

MS Office/Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office and handle scheduling, check-in, and daily operations in Erie, PA.

This in-person role supports tax professionals and offers a path into tax preparation or office leadership with evening and weekend availability during tax season. Join a collaborative team focused on client care and confidentiality.