Front Desk & Client Services Specialist (Tax Season)

H&R Block, Inc.; Franklin (Venango County); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Erie, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You’ll manage client check-in, schedule appointments, answer calls, and support daily operations with a team of tax professionals. This in-person role offers training and a path into tax preparation or leadership, requires availability evenings and weekends during tax season, and emphasizes client service, discretion with sensitive information, and a professional

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Office software

Scheduling

Customer service

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Erie, PA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You’ll manage client check-in, schedule appointments, answer calls, and support daily operations with a team of tax professionals. This in-person role offers training and a path into tax preparation or leadership, requires availability evenings and weekends during tax season, and emphasizes client service, discretion with sensitive information, and a professional