Seasonal Client Concierge & Receptionist (In-Person)

H&R Block, Inc.; Middletown Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Pennsylvania to greet clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals and help route clients to the right specialist, delivering a professional first impression. This role offers training and opportunity to grow into tax preparation or office leadership, with availability required evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with clients and team.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organization

Microsoft Office

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Pennsylvania to greet clients, manage scheduling, and support daily office operations in person.

You’ll work with tax professionals and help route clients to the right specialist, delivering a professional first impression. This role offers training and opportunity to grow into tax preparation or office leadership, with availability required evenings and weekends during tax season.