Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Erie (Erie County); On-site; USD 21,000 - 32,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Erie, PA to greet clients and manage daily office operations in person.

You will schedule appointments, match clients with the right tax professional, and support the team in a fast-paced environment. This role is a stepping stone into tax preparation or office leadership, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and connect clients with the appropriate tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain orderly office operations and a professional environment.
• Collaborate with tax professionals and teammates to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Communication

Multitasking

Organizational skills

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Erie, PA to greet clients and manage daily office operations in person.

You will schedule appointments, match clients with the right tax professional, and support the team in a fast-paced environment. This role is a stepping stone into tax preparation or office leadership, with availability to work evenings and weekends during tax season.