Seasonal Client Concierge & Front Desk Lead

H&R Block, Inc.; Hartland Township (MI); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in our Hartland Township office. This in-person role will be the welcoming face, manage client check-in, and support daily office operations alongside tax professionals.

You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professional. Availability evenings and weekends during tax season is required to ensure a smooth client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and verbal/written communication skills.
• Ability to multitask and stay organized throughout the day.
• Familiarity with basic office software and scheduling tools.

Responsibilities

• Greet clients and manage a welcoming first impression.
• Answer phones, schedule appointments, and match clients to tax professionals.
• Manage check-in and document intake.
• Maintain organized, clean office operations.
• Collaborate with team to ensure smooth daily workflow.
• Handle sensitive client information with confidentiality.

Skills

Customer service mindset

Interpersonal communication

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in our Hartland Township office. This in-person role will be the welcoming face, manage client check-in, and support daily office operations alongside tax professionals.

You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professional. Availability evenings and weekends during tax season is required to ensure a smooth client experience.