Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Forest (VA); In loco; USD 18.000 - 37.000; Tempo pieno

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will team with tax professionals to ensure a smooth client experience and may explore growth into tax prep or office leadership.

The role requires availability evenings and weekends during tax season and emphasizes a welcoming, professional presence with confidentiality in handling client information.

Competenze

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Mansioni

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conoscenze

Fast-paced environment experience

Interpersonal skills

Multitasking

Organizational skills

Basic computer programs (Office, Teams

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Microsoft Teams

Scheduling systems

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will team with tax professionals to ensure a smooth client experience and may explore growth into tax prep or office leadership.

The role requires availability evenings and weekends during tax season and emphasizes a welcoming, professional presence with confidentiality in handling client information.