Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Eddyville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling for tax season. This in-person position supports daily office operations and works with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality and professional communication, with opportunities to grow into tax preparation or office leadership as training and support are provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal skills

Multitasking

Organization

Microsoft Office

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and manage scheduling for tax season. This in-person position supports daily office operations and works with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality and professional communication, with opportunities to grow into tax preparation or office leadership as training and support are provided.