Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will connect clients with the appropriate tax professional and oversee check-in and document intake to ensure a smooth client experience. The role offers the chance to grow into tax preparation or office leadership with training and collaboration in a fast-paced tax office setting.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Proficiency with Microsoft Office and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-facing

Interpersonal skills

Multitasking

Organizational skills

MS Office / scheduling tools

Evenings & weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will connect clients with the appropriate tax professional and oversee check-in and document intake to ensure a smooth client experience. The role offers the chance to grow into tax preparation or office leadership with training and collaboration in a fast-paced tax office setting.