Seasonal Client Concierge & Front Desk

H&R Block, Inc.; City of Binghamton (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client experience and learn opportunities to advance into tax preparation or office leadership. This role requires strong interpersonal skills, attention to detail, and availability to work evenings and weekends during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work closely with tax professionals to ensure a smooth client experience and learn opportunities to advance into tax preparation or office leadership. This role requires strong interpersonal skills, attention to detail, and availability to work evenings and weekends during tax season.