Seasonal Client Concierge — Evenings & Weekends

H&R Block, Inc.; Petersburg (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Petersburg, VA. You will greet clients, handle check-in, schedule appointments, and coordinate with tax professionals to deliver a smooth client experience.

The role emphasizes confidentiality, multitasking, and strong communication, with in-person duties during tax season and beyond.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Team collaboration

Multitasking

Attention to detail

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in Petersburg, VA. You will greet clients, handle check-in, schedule appointments, and coordinate with tax professionals to deliver a smooth client experience.

The role emphasizes confidentiality, multitasking, and strong communication, with in-person duties during tax season and beyond.