Seasonal Client Services Concierge (Evenings & Weekends)

H&R Block, Inc.; Zeeland (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block seeks a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals, handle check-in, organize documents, and maintain a professional environment during tax season.

This role emphasizes in-person client service, confidentiality, and teamwork to ensure a smooth experience for clients and colleagues in the office during peak season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Attention to detail

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Hospitality/call center/CS experience

Receptionist/front desk/admin experience

Experience in tax/financial services

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block seeks a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will collaborate with tax professionals, handle check-in, organize documents, and maintain a professional environment during tax season.

This role emphasizes in-person client service, confidentiality, and teamwork to ensure a smooth experience for clients and colleagues in the office during peak season.