Scheduling & Front Desk Specialist - Medical Office

GI Alliance; Webster (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator I to support daily front desk operations in a medical office. Responsibilities include greeting patients, scheduling appointments, handling phone calls, data entry, and managing EMR documentation.

You will assist with check-in/check-out, collect payments, and maintain patient confidentiality while upholding office policies and procedures. This role requires strong communication and organizational skills in a fast-paced environment.

Qualifications

• Education: High school diploma or GED.
• Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Responsibilities

• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Skills

Phone screening

Appointment scheduling

Data entry

Office etiquette

Confidentiality

Education

High School Diploma or GED

Tools

EMR software

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

GI Alliance is seeking an experienced Front Desk Coordinator I to support daily front desk operations in a medical office. Responsibilities include greeting patients, scheduling appointments, handling phone calls, data entry, and managing EMR documentation.

You will assist with check-in/check-out, collect payments, and maintain patient confidentiality while upholding office policies and procedures. This role requires strong communication and organizational skills in a fast-paced environment.