Scaled Client Success Manager - Onboarding & Adoption

DoorDash USA; United States; Remote; USD 89,000 - 132,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Health, dental, and vision benefits

Paid time off and paid sick leave

11 paid holidays

Disability insurance

Life insurance

Mental health program

Job summary

DoorDash is seeking a proactive Client Success professional to own onboarding, adoption, and education for a pooled segment of North America customers. You will run digital-first enablement programs while remaining client facing and promoting new products and use-cases.

You'll partner with S&O, Analytics, and Product to translate insights into scalable campaigns and growth opportunities across a large customer base.

Qualifications

• Minimum 2+ years in digital customer success, consultative sales or product operations.
• Ability to translate customer needs into scalable product opportunities.
• Strong written and verbal communication skills.

Responsibilities

• Own onboarding and activation for a pooled segment of customers at scale.
• Lead education programs, group sessions and lifecycle communications.
• Partner with Strategy & Operations, Analytics, and Product to turn insights into programs.
• Diagnose gaps in customer programs and prescribe next steps, including new products.

Skills

Digital CS

Consultative sales

Product operations

Data analysis

Communication

Cross-functional collaboration

SaaS experience

Food delivery domain

Job description

DoorDash is seeking a proactive Client Success professional to own onboarding, adoption, and education for a pooled segment of North America customers. You will run digital-first enablement programs while remaining client facing and promoting new products and use-cases.

You'll partner with S&O, Analytics, and Product to translate insights into scalable campaigns and growth opportunities across a large customer base.