Senior Customer Success Leader - High-Value SMB

DoorDash, Inc.; Austin (TX); On-site; USD 82,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a Senior Customer Success Manager to drive strategic partnerships, retention, and growth across a portfolio of high-value SMB customers. This role is high-touch, relationship-driven, and focuses on onboarding, adoption, renewal, and expansion as a trusted advisor.

You will work closely with Account Management to drive long-term customer success and revenue growth, leveraging data to inform decisions and improve outcomes across the customer lifecycle.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar customer-facing role.
• Experience managing a portfolio of customers with varying levels of complexity.
• Strong verbal and written communication skills.
• Data-driven with ability to interpret performance metrics and translate insights.

Responsibilities

• Own a high-value portfolio of customers in key strategic markets, delivering high-touch engagement to drive retention and expansion.
• Oversee the full customer lifecycle from onboarding to renewal and growth, ensuring measurable ROI.
• Lead tailored account strategies and executive business reviews with senior stakeholders.
• Act as a trusted advisor, building relationships with decision-makers to influence outcomes.
• Partner closely with Account Managers to drive expansion opportunities and seamless customer experience.
• Utilize data to identify risks and opportunities and provide data-informed recommendations.
• Influence cross-functional strategy by surfacing portfolio insights for product, GTM, and customer experience improvements.

Skills

Customer Success

Account Management

Data-driven

Communication

Strategic guidance

Job description

DoorDash is seeking a Senior Customer Success Manager to drive strategic partnerships, retention, and growth across a portfolio of high-value SMB customers. This role is high-touch, relationship-driven, and focuses on onboarding, adoption, renewal, and expansion as a trusted advisor.

You will work closely with Account Management to drive long-term customer success and revenue growth, leveraging data to inform decisions and improve outcomes across the customer lifecycle.