Senior CSM: Strategic, High-Value Partnerships

DoorDash, Inc.; Dallas (TX); On-site; USD 82,000 - 120,000; Full time

Job summary

DoorDash is seeking a Senior Customer Success Manager to drive strategic partnership, retention, and growth across a portfolio of high-value SMB customers in the United States. You will own the full lifecycle—from onboarding to renewal—acting as a trusted advisor to executives and collaborating with Account Management to secure long-term success.

This high-touch role emphasizes data-informed decisions, measurable ROI, and cross-functional collaboration to enhance platform adoption and customer

Qualifications

• 5+ years of experience in Customer Success or a similar customer-facing role.
• Experience managing a portfolio of customers with varying levels of complexity.
• Strong verbal and written communication skills.
• Data-driven with the ability to interpret performance metrics.
• Passion for helping customers succeed, with curiosity about business challenges.

Responsibilities

• Own a high-value book of business, delivering deep, high-touch engagement to drive retention and expansion.
• Lead end-to-end customer outcomes from onboarding to renewal and growth.
• Conduct tailored account strategies and exective-level business reviews.
• Act as a trusted advisor to key stakeholders and partner with Account Management to drive growth.
• Leverage data to identify risks, opportunities, and inform strategy across accounts.
• Influence cross-functional teams by surfacing insights to product, GTM, and customer-experience teams.

Skills

Customer Success

Account Management

Data-driven

Communication skills

Relationship building

Organization

Job description

DoorDash is seeking a Senior Customer Success Manager to drive strategic partnership, retention, and growth across a portfolio of high-value SMB customers in the United States. You will own the full lifecycle—from onboarding to renewal—acting as a trusted advisor to executives and collaborating with Account Management to secure long-term success.

This high-touch role emphasizes data-informed decisions, measurable ROI, and cross-functional collaboration to enhance platform adoption and customer