Scale Client Success Manager — Onboarding & Adoption

DoorDash USA; Atlanta (GA); On-site; USD 89,000 - 132,000; Full time

Job summary

DoorDash for Business is hiring Scale Client Success Managers in North America to own product adoption, onboarding, and education for a pooled set of longtail unmanaged customers. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs, while remaining client-facing and introducing new features.

Reporting to the Manager, Client Success, you will help refine and scale onboarding motion, growing with the function and driving activation at scale.

Qualifications

• Minimum 2 years of experience in digital customer success, consultative sales or product operations.
• Ability to identify whitespace within complex customer organizations and translate needs into scalable product opportunities.
• Ability to thrive in an ambiguous environment and communicate effectively, verbally and in writing.

Responsibilities

• Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal.
• Own customer education and onboarding programs at scale: group training sessions, email campaigns, and lifecycle communications.
• Become an expert in the DoorDash for Business suite and drive adoption through targeted, repeatable plays.
• Lead customer conversations to review programs, diagnose gaps, and prescribe next steps including new products or use cases.
• Use data to spot signals of product growth, diagnose activation bottlenecks, and turn them into data-backed recommendations.
• Test and iterate on campaigns and digital touchpoints, measuring adoption moves.

Skills

Digital CS

Consultative sales

Product operations

Data analysis

Cross-functional

Job description

DoorDash for Business is hiring Scale Client Success Managers in North America to own product adoption, onboarding, and education for a pooled set of longtail unmanaged customers. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs, while remaining client-facing and introducing new features.

Reporting to the Manager, Client Success, you will help refine and scale onboarding motion, growing with the function and driving activation at scale.