Premium Onboarding Lead — Mid-Market Launch

DoorDash, Inc.; New York (NY); On-site; USD 78,000 - 115,000; Full time

Job summary

DoorDash is seeking a Premium Onboarding Partner to own the implementation and launch experience for our high-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will translate business needs into the right product configuration, technical setup, and onboarding strategy.

You’ll consult on platform configuration, support integrations such as SSO and SCIM, help establish user-management via SFTP, and train admins to manage programs through the

Qualifications

• 2+ years in customer onboarding, implementation, customer success, or a related role.
• Experience owning customer projects end-to-end with multiple launches and deadlines.

Responsibilities

• Own a portfolio of new customer implementations from Sales handoff through successful launch.
• Translate customer goals into the right product configuration and launch plan.
• Guide technical implementation, including SSO, SCIM, and SFTP user-management.
• Train administrators on the Admin Portal and develop launch communication plans.
• Partner with Account Executives to identify risks and keep launches on track.
• Use AI and product knowledge to improve onboarding and scale playbooks.

Skills

Customer onboarding

Project ownership

Communication

Analytical problem solving

Tools

SSO

SCIM

SFTP

Admin Portal

Job description

DoorDash is seeking a Premium Onboarding Partner to own the implementation and launch experience for our high-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will translate business needs into the right product configuration, technical setup, and onboarding strategy.

You’ll consult on platform configuration, support integrations such as SSO and SCIM, help establish user-management via SFTP, and train admins to manage programs through the