Senior Customer Success Leader for High-Value SMBs

DoorDash, Inc.; San Francisco (CA); On-site; USD 82,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash, Inc. is seeking a Senior Customer Success Manager to drive strategic partnerships and growth across a high-value SMB portfolio. You will own end-to-end customer outcomes, lead executive reviews, and partner with Account Management to expand revenue.

The role emphasizes data-driven decision making, retention, and long-term customer value across the lifecycle from onboarding to renewal.

Qualifications

• Minimum 5+ years in Customer Success, Account Management, or similar role.
• Ability to manage a portfolio of customers with varying levels of complexity.
• Excellent verbal and written communication and stakeholder influence.
• Data-driven with ability to translate metrics into action.

Responsibilities

• Own a high-value portfolio of customers, driving retention and expansion.
• Lead end-to-end customer outcomes from onboarding to renewal.
• Develop tailored account strategies and conduct executive business reviews.
• Act as a trusted advisor to key stakeholders and coordinate with Account Management.
• Use data to identify risks/opportunities and inform cross-functional decisions.

Skills

Customer Success

Account Management

Portfolio Management

Data Analysis

Strategic Thinking

Communication Skills

Relationship Building

Stakeholder Management

Business Acumen

Job description

DoorDash, Inc. is seeking a Senior Customer Success Manager to drive strategic partnerships and growth across a high-value SMB portfolio. You will own end-to-end customer outcomes, lead executive reviews, and partner with Account Management to expand revenue.

The role emphasizes data-driven decision making, retention, and long-term customer value across the lifecycle from onboarding to renewal.