Growth-Focused Client Success Architect

DoorDash, Inc.; Atlanta (GA); On-site; USD 89,000 - 132,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits matches

Paid time off

Paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash, Inc. is seeking a Scaled Client Success Manager in the United States to drive product adoption, onboarding, and activation for a pooled segment of longtail unmanaged customers in North America. You will partner with cross-functional teams to turn insights into scalable enablement programs and expand usage of existing features.

You will manage education and onboarding at scale, lead targeted campaigns, and help customers realize more value from DoorDash for Business.

Qualifications

• Minimum 2 years of experience in digital customer success, consultative sales or product operations.
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product opportunities.
• Have proven capability to thrive in an ambiguous environment.

Responsibilities

• Own onboarding and activation programs at scale, including group training sessions and lifecycle communications.
• Lead customer conversations to review programs, diagnose gaps, and prescribe next steps with new products or use cases.
• Use data to spot signals of product growth, diagnose activation bottlenecks, and provide data-backed recommendations.
• Test and iterate on campaigns and digital touchpoints to move adoption.

Skills

Digital client success

Consultative sales

Product operations

Data analysis

Cross-functional collaboration

Effective communication

Job description

DoorDash, Inc. is seeking a Scaled Client Success Manager in the United States to drive product adoption, onboarding, and activation for a pooled segment of longtail unmanaged customers in North America. You will partner with cross-functional teams to turn insights into scalable enablement programs and expand usage of existing features.

You will manage education and onboarding at scale, lead targeted campaigns, and help customers realize more value from DoorDash for Business.