Salon Guest Experience & Retail Advisor

JCPenney; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Eight paid holidays

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to be the first and last impression, ensuring a warm, professional guest experience while managing front desk operations and appointment scheduling.

This role blends customer service with product knowledge and sales, collaborating with stylists to promote retail items, support promotions, and help guests feel cared for from check-in to check-out.

Qualifications

• Passion for salon services and product knowledge to enhance guest experience.
• Results-driven; drive sales while maintaining high service standards.
• Owns customer interactions and outcomes, takes accountability for actions.
• Energetic, proactive approach to improving the customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
• Educates guests on the benefits and usage of products to support their at-home care routine.
• Partners with stylists to reinforce product recommendations during checkout.
• Supports the execution of in-salon promotions, product launches and limited time offers.
• Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
• Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.
• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
• Engages and actively listens; ensures guests feel supported, and excited to return.
• Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
• Communicates effectively with guests to confirm appointments and answer questions.
• Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
• Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.
• Meets or exceeds company attendance and on-time standards.
• Participates in ongoing skills development through company and/or vendor provided training and skill practice.
• Promotes and supports events that drive traffic, client engagement, and service bookings.
• Participates in team meetings and training to stay aligned with salon goals.
• Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
• Upholds salon cleanliness and organization standards within front desk and salon retail area.
• Handles phone and in person inquiries with efficiency and professionalism.
• Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
• Follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Skills

Passion for salon

Results orientation

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to be the first and last impression, ensuring a warm, professional guest experience while managing front desk operations and appointment scheduling.

This role blends customer service with product knowledge and sales, collaborating with stylists to promote retail items, support promotions, and help guests feel cared for from check-in to check-out.